Accounts & Ordering
Do I need an account to place an order?
When ordering, we need your contact details for to enable you and us to track your order.
You can create an account with your email address through the check-out process.
Order status can be checked with your account details on our Customer Support Portal.
How can I create an account?
You can create an account during checkout or sign up for our newsletter.
What are the advantages of creating an account?
Creating an account allows you and us to track your orders and organize our communications with each other.
Tranquil Rewards are also maintained through your account.
Can I make changes to my account?
Go over to the My Account page. Enter your account details. Once you are logged in, click on “My Profile” to update any details.
How can I subscribe to Aumani's Newsletter?
See our newsletter sign-up form on our Homepage.
What if there is a problem with my order or it needs to be upated?
Order status and support are available through your account dashboard. For any questions or issues, please use our Contact Us page or live chat support.
Products & Materials
What is "Ornaument"?
“Ornaument” is Aumani's exclusive, registered design, hand-crafted wood incense holder and accessory centerpiece, featuring the Sanskrit symbol Aum/Om/ॐ. It has been designed with several features to enhance sacred experiences.
With our curated backflow backflow incense cones, it creates a beautiful cascading smoke waterfall.
Further enhancing spiritual experiences, incense sticks are held in place at the angle of the Angel Number 105.
Accessories such as candles, crystals or more incense holders can be placed on its supporting shelf.
What is Sacred Geometry and how was it used in designing Ornaument?
Sacred geometry assigns symbolic and sacred meanings to certain geometric shapes and certain geometric proportions.
In designing “Ornaument”, we used the Golden Ratio, or Fibonacci Sequence in the organization, placement and overall shape of the assembled pieces. Learn more about Ornaument in Unveiling Ornaument.
To find out more about where you can find the Golden Ratio in nature and “Ornaument”, take a look at our articles. Search for “sacred geometry”.
What is the Angel Number 105 and its use in Ornaument?
The significance of the Angel Number 105 rests in a message of positivity and manifestation.
Numerically, 105 is the double factorial of 7. It is also the sum of the first five square pyramidal numbers. 105 comes in the middle of the prime quadruplet (101, 103, 107, 109) and has a great significance for those into numerology as well.
To further add to spiritual experiences, we incorporated this powerful number in the angle in which incense sticks are held, 105 degrees.
To learn more about the Angel Number 105, please check our articles and search for “Angel Number 105”.
What materials are your products made of?
All products are crafted from high-quality, sustainable materials. We prioritize renewable resources and recyclable packaging.
Returns & Refunds
Do you offer free shipping
Yes, we offer free shipping within the USA and Canada.
What is your Return policy?
We offer hassle-free exchanges or returns up to 14 days after your item has been shipped. If you need to return an item, please review our REFUND POLICY.
In order to facilitate a return or exchange, we will need the original order number. You can find this on your order confirmation email.
While original packaging is preferred, any box that can safely be shipped will do. You are required to ship an item back before receiving a refund or exchange (when applicable).
How do I start a return or exchange?
Step 1. Familiarize yourself with our REFUND POLICY.
Step 2. All returns must be initiated by contacting us through our Contact Us page or live chat support.
You will need to provide:
- Full Name
- Order Number
- Telephone number
- Email Address
- Explanation of the defect
- High-quality photo or video showing the defects. If images are not provided we will not be able to complete your request.
Step 3. Contact us via live support or Contact Us page and our team will guide you through the process.
Step 4. We will be happy to assist with either an exchange or a return, depending on your preference.
Step 5. While original packaging is preferred, any carrier approved box will do. Please send the item back to us within 28 days.
Please note: Returns to your original form of payment generally take 2-3 weeks from the time you send the package until the warehouse receives and processes it.
I am having a trouble initiating a return.
Sometimes these things happen. Please be sure you’re entering your order number correctly. If the order number is correct and you still have any trouble, contact us with the following details:
- Full Name
- Order Number
- Telephone number
- Email Address and any others you may have used
- Explanation of the defect
- High-quality photo or video showing the defects. If images are not provided we will not be able to complete your request.
Once we have these details we’ll look into it for you.
My item received damage. What should I do?
We’re so sorry to hear that!
Contact us via our live chat support and let us know what happened with the following details:
- Full Name
- Order Number
- Email Address
- Explanation of the defect
- High-quality photo or video showing the defects. If images are not provided we will not be able to complete your request.
Depending on the level of damage, we may require some items to be shipped back to us and if you run into any issues, please let us know!
When can I expect my refund?
Returns can take up to 14 days from the date shipped to arrive back to us and are usually processed within 1 week. We will send you an email once the refund has been processed.
If you have waited more than 3 weeks, please contact us via our live chat support.
Serenity Rewards Program
How do I earn serenity points?
- You can earn one point for every dollar spent on purchases
- Earn 1.5x points per subscription amount with incense subscriptions
- Directly contribute to the community outreach to earn up to 4x points
- Earn 20 points per referral, and your referral will receive 10 points
How do I redeem serenity points?
The more points you earn, the more you you can save. Serenity points can be redeemed for discounts at the shopping cart before checkout.
- 250 points for a 5% discount
- 500 points for a 10% discount
- 1000 points for a 25% discount
Additional point promotions may be advertised on social media and our newsletters.
We welcome your recommendations on more reward ideas at support@aumani.ca.
Are there any limitations on points redemption?
Points can be redeemed for discounts of up to $25 at a time.
Do serenity points expire?
No, Aumani's Serenity points do not expire.
How can I track my serenity points balance?
Serenity points are available for registered members and visible on the Member Profile screen.
Once sufficient points are available, redeemable discount options will automatically appear in the Order Total.
Can I combine serenity points with other offers or Promotions?
Serenity points can be applied to all purchases.
Work With Us
I work for a news/publication outlet and would like to feature you. How can I contact you?
That’s great! Please contact us through our live online support chat.
I work for a charitable organization and would like to partner with you. Where can I reach out?
We are really grateful in whatever way we can be of benefit to those in need. Please send us a note to through our live online support chat.
Philanthropy & Community
How does my purchase contribute to philanthropy efforts?
A portion of the proceeds from every purchase goes towards supporting our philanthropic initiatives. We are committed to making a positive impact in communities in need.
We are currently working directly within communities in need providing education, medical care and nourishment.
You can find out more about our work on our ABOUT US page.
We also find partners that contribute to systems-based change programs in communities in need.
What are the values and mission?
At Aumani, we promote healthy living in abundance through gratitude, mindfulness and well-being.
Our mission is to create products and provide education that honors diversity and cultivates community and connections. We invest in products made from responsible materials, because what we make is connected to the health of the earth we share and invest in providing education to our online community through our website and other online channels.
What does the name "Aumani" mean?
We have been inspired by “Aum/Om/ॐ” and have incorporated this in our name, Aumani.
To learn more about Aum/Om/ॐ, check out some video resources on our YouTube channel and articles on our website.
What is your founding story?
Through our experience in working in charitable, non-profit NGOs and community programs, we have seen first-hand what we can do to support those less fortunate.
Aumani has been a labor of love from the beginning. We have been dedicated to creating a brand that believes in giving back, wherever possible.
Check out our ABOUT US page for more details.
Can I get involved with your community projects?
Absolutely! We welcome your participation. You can visit our website to learn more about our ongoing projects and find opportunities to get involved as a volunteer or supporter.
From time-to-time we may find a project that needs additional funding and may occasionally create related funding campaigns which will be advertised on our social media and website pages.